Returns

You can return the goods purchased through the online store, even if you changed your mind, or if you found a problem.

When returning the goods you can request either a refund, including shipment costs, or just ask for a replacement.

For more information on terms and conditions for returning goods, please visit our FAQs and Terms & Conditions of the online shop.

 

Suggested Returns Service

You can return the goods at a UPS office with no charge.

Please include inside your package the Statement of Withdrawal. If not then write a note with the exact information you gave upon your order (last name, first name, address, phone number, email) and instructions if you wish to receive a refund or exchange some or all of the items of your order.

 

Refunds

Refunds are made the same way the original payment method used.

If payment has been received through credit card or through paypal, the refund will be credited to your credit card or your paypal account. If payment has been made by cash on delivery, we will send you a check for the amount by post.

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